Job Title: Customer Service Executive
Salary Package: ₹20,000 – ₹35,000 a Month
Company Name: Tata Communications
Job Location: New Delhi, India
Qualification : Bachelor’s Degree
Responsible for project management of complex implementation & delivery projects through their lifecycle. Lead, schedule and monitor program management activities for all customer deliveries. Interact with relevant cross-functional teams and customer for respective dependencies baked into project plans and program manage with customers, until commissioning of orders. Develop program / project goals that support business objectives as well as executing to plan to meet these goals. Define timelines and scope of project. Execute projects on a cross functional and regional basis within the allocated costs, defined scope and timelines. Identify and liaise with the key stakeholders involved in the project. Monitor critical milestones of project outcomes and Customer requested timelines. Drive compliance to the change control process.
Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction.
Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Program Management.
Works under direct supervision.
Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.
Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.