Job Title: Executive – IT Support
Salary Package: ₹20,000 – ₹40,000 a Month
Company Name: Zeta
Job Location: Mumbai, Maharashtra
Qualification : Bachelor’s Degree
- At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
What is the Job like?
- Drive closure of local IT user calls within the specified SLAs.
- Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
- Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
- Hardware failure report.
- Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
- Coordinate with Procurement team and ensure stock availability for daily operations.
- Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
- Create conducive team-atmosphere by applying required motivation levels
- Plan and execute maintenance schedules.
Who should apply for this role?
- Graduation in IT is highly preferable.
- Candidate should have good knowledge of IT products.
- You have 3+ years of relevant experience
- Shift Working hours involved , candidates should be comfortable working in shifts.
- You possess strong problem solving skills with ability to organize and analyze data
- You are confident, creative, proactive in taking initiatives and achieving them
- You are a goal-oriented individual with a strong attention to detail
Click Here : Apply Now