Vodafone Job Recruitment 2022 | Senior Executive Job Openings In Ahmedabad | Job For Graduates In Gujarat

Job Title: Senior Executive

Salary Package: ₹20,000 – ₹28,000 a Month

Company Name: Vodafone

Job Location: Ahmedabad, Gujarat

Qualification : Bachelor’s Degree

Job Info: 

  • * Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;

    * May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;

    * Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;

    * Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;

    * Meets defined KPIs including NPS and sales targets;

    * Uses time proactively and efficiently to deliver on service targets;

    * Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements

Click Here : Apply Now

Leave a Reply

Your email address will not be published. Required fields are marked *