Job Title: Senior Executive
Salary Package: ₹20,000 – ₹28,000 a Month
Company Name: Vodafone
Job Location: Ahmedabad, Gujarat
Qualification : Bachelor’s Degree
Job Info:
- * Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
* May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
* Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
* Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;
* Meets defined KPIs including NPS and sales targets;
* Uses time proactively and efficiently to deliver on service targets;
* Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements