Job Title: Services Manager, gTech Customer Experience
Salary Package: ₹18,000 – ₹38,000 a Month
Company Name: Google
Job Location: Mumbai, Maharashtra
Qualification : Bachelor’s Degree
- Serve as the representative of across vendor-led implementation support, business growth enablement through optimization and product adoption, and billing policy issues for respective seller markets.
- Conduct opportunity analysis and make recommendations to the Sales team on where and how gTech can drive value for advertisers.
- Partner with the Sales team to drive activation, engagement, and content with gTech services and solutions, leveraging influence and customer service to drive continuous progress.
- Engage effectively with the Sales team, interacting daily to activate solutions, drive process outcomes, and action on escalations with resolution
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience in service management, sales, client management, operations or consulting.
- Experience working in a global team.
- Ability to manage multiple global projects simultaneously while paying strict attention to detail.
- Ability to synthesize urgent messages, data sets/signals, and insights into executive-ready communications.
- Ability to build relationships, manage and influence executive, cross-functional stakeholders.
- Exceptional project management and problem-solving skills, combined with business acumen.