Job Title : Video KYC Officer
Salary Package: ₹18,000 – ₹40,000 a Month
Company Name: Kotak Mahindra Bank
Job Location: Noida, Uttar Pradesh
Qualification : Bachelor’s Degree
- Handle inbound Video calls of the customers to complete the full KYC.
- Verify the details submitted by the customer while opening the account and Documents submitted are matching.
- Ensure KYC is completed by the right party only.
- Should maintain a good relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer.
- Take call backs in case the customer is busy and ensure the follow up is done on time.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
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