Video KYC Officer – Private Bank Job For Graduates

Job Title : Video KYC Officer

Salary Package: ₹18,000 – ₹40,000 a Month

Company Name: Kotak Mahindra Bank

Job Location: Noida, Uttar Pradesh

Qualification : Bachelor’s Degree

Job Info: 

      • Handle inbound Video calls of the customers to complete the full KYC.
      • Verify the details submitted by the customer while opening the account and Documents submitted are matching.
      • Ensure KYC is completed by the right party only.
      • Should maintain a good relationship with the customer throughout the KYC process.
      • Cross-sell other banking products.
      • Give complete and correct information on all the products pitched to the customer.
      • Take call backs in case the customer is busy and ensure the follow up is done on time.
      • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
      • Meet targets on conversion and Cross selling as defined from time to time.
      • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
      • Adherence to Information Security norms & quality process norms.
      • To be aware of and comply with any updates about the process.
      • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Click Here : hr.careerem@gmail.com

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