Job Title: Support Specialist
Salary Package: ₹18,000 – ₹35,000 a Month
Company Name: Revolut
Job Location: Bangalore, Karnataka (Remote)
Qualification : Any Graduate
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for customer support superstars to join our team as a KYC/ATO Support Specialist. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.
What you’ll be doing
- Helping our users with their onboarding experience via our in-app live chat
- Analyzing KYC documents and processing data they possess
- Representing Revolut online at all times
- Collaborating with other teams across London, Moscow, Porto and Lithuania to tackle any customers’ issues
What you’ll need
- Flawless English language
- Fluent Hindi
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-learning, problem-solving skills
- Bachelor’s degree or equivalent – recent university grads welcome!
- Strong writing skills and great numeracy & IT skills
Nice To have
- Prior customer support experience
- Multiple languages