Job Title: Customer Service Executive
Salary Package: ₹18,000 – ₹25,000 a Month
Company Name: Tata Communications
Job Location: Pune, Maharashtra
Qualification : Bachelor’s Degree
Job Info:
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardware software issues by applying technical expertise .
Broad outline of the Role
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies