Standard Chartered Bank Job – Associate Vice President

• • • • 1. Manage account reconciliation activities covering;• Internal/ GL account (suspense and sundry) reconciliations,

        • Trade/Stock and Position reconciliations,

        • Credit Card, ATM, retail branch banking reconciliations

        2. Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.

        3. Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.

        4. Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.

        5. Actively look for opportunities to standardize processes / automate / eliminate non value added activities and implement them for process improvements.

        6. Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy –in to  implement process / system changes

        7. Continuously improve team productivity to the standards prescribed

        8. Consistent review on process cycle times and ensure effective and efficient service delivery.

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