Post Name Advisor Voice Date August 12, 2023 Short Info. Reliance jio is inviting applications for the position of Advisor Voice. Here you are given complete information about the job. Must read the complete article for more information.
Reliance Jio Recruitment 2023 Overview
| Company Name | Reliance jio |
| Post Name | Advisor Voice |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Telecommunications |
| Location | Asansol |
| Category | sales |
| Official Website | Reliance Jio |
| Salary | UPTo 4.0LPA + Incentives |
About Reliance Jio Company
Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles.
Why You Should Join
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement
- 10 + 2 / Graduation degree in any discipline
Skills Requirement
- 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
- 1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset