ICICI Bank Job Recruitment 2023 For Phone Banking Officer Posts – ICICI Bank Careers

Post NamePhone Banking Officer
DateAugust 12, 2023
Short Info.

ICICI Bank is inviting applications for the position of Phone Banking Officer . Here you are given complete information about the job. Must read the complete article for more information.

ICICI Bank Recruitment 2023 Overview

Company NameICICI Bank
Post NamePhone Banking Officer
Job TypeFull Time Job
Experience0 to 2 years
Function/Business AreaFinancial services
Official WebsiteICICI Bank
SalaryUPTo 4.0LPA + Incentives

About ICICI Bank Company

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer”s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Why You Should Join

  • Handling and resolving customer complaints/ queries over phone
  • Providing customers with relevant product and service information
  • Cross-selling various banking products to customers over the phone

Education Requirement

  • Graduate with 0-5 years

Skills Requirement

  • Sales and Relationship experience from any industry
  • Fluency in spoken English & Hindi language
  • Open to work in rotational shifts


Mumbai, Maharashtra

How To Apply For a ICICI Bank Phone Banking Officer

  1. To begin, click the Apply Now button given below.
  2. You can now access the official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
  5. You press the final submission button a at this point and wait.
  6. On your screen, your application form will display.
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