Job Title: Analyst
Salary Package: ₹18,000 – ₹28,000 a Month
Company Name: PayU
Job Location: Bangalore, Karnataka
Qualification : Bachelor’s Degree
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs.
Job Responsibilities :
•Ensuring customer success by taking end to end ownership, responding in a timely, professional manner to all customer queries, requests, complaints, data points, information, transactional details, and related customer issues.
•Act as an Individual contributor with ability to own and close change requests, new implementations using project management skills
•Capability to troubleshoot issues along with internal and external clients.
•Strong communication skills with the ability to capture and articulate technical and non-technical details.
•Monitor & report the health of the various applications and its functionalities to maintain system uptime.
•Analyse production issues and application issues to provide first level diagnosis in order to accelerate the issue resolution.
•Production Incident management and reporting.
•Should be able to perform data analysis.
•Should be able to understand technicalities of applications at high level.
•To publish daily reports, dashboards and metrics to internal teams and clients.
•Work closely with cross functional teams to ensure smooth day to day operations.
•Strong problem-solving skills
•Able to multitask when several critical issues happen simultaneously
•Escalation management and issue resolution.