Job Title: Customer Service
Salary Package: ₹18,000 – ₹25,000 a Month
Company Name: NatWest Markets
Job Location: Chennai, Tamil Nadu
Qualification : Bachelor’s Degree
Job Info:
- As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.
Your responsibilities will include:
- Supporting technology partners to drive system improvements and the resolution of defects and incidents
- Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
- Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
- Acting as an internal consultant to enable and inform effective standards, processes and controls
The skills you’ll need
We’re looking for someone with at least eight years’ relevant experience. You’ll have a background in supply chain management in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. It’s essential that you have experience in transaction filtering.
We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.
Additionally, you’ll have:
- A good knowledge of operations, process management and products
- The ability to develop business and technical architectures
- A background in technology governance
- An understanding of internal and external regulatory frameworks