Kotak Mahindra Bank Careers – Customer Service – Credit Cards

Job Title: Customer Service – Credit Cards

Salary Package: ₹30,000 – ₹38,000 a Month

Company Name: Kotak Mahindra Bank Limited

Job Location: Thane, Maharashtra

Qualification : Bachelor’s Degree

Job Info:

  • Handling customer queries / complaints primarily on emails, letters and calls for Credit Cards

    Adhere to agent-level Service Level Agreement (SLAs) specific by the process

    Ensure adherence to time schedules (Turn Around Time)

    Complete the logs specified by the process (End-of-day target)

    Adherence to Information Security norms & quality process norms.

    To be aware of and comply with any updates about the process

    Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

    Provide inputs to improve work procedures that can enhance overall team performance


    Job Description


    Atleast 1-2 years experience with 6 months which should to be in customer service role – Understanding of call center industry an advantage

    Excellent communication skills – Verbal & Written

    Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

    Flexible to get scattered 8 Week Offs in a month with 9hours shift

    Good listening skills and strong communication abilities.

    Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

    Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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