IndiGo – Executive-Customer Relations – Job For Graduates

Job Title: Executive-Customer Relations

Salary Package: ₹18,000 – ₹25,000 a Month

Company Name: Indigo Airlines

Job Location: Gurugram

Qualification : Bachelor’s Degree

Job Info: 

        • Functional responsibilities

          1. Respond to customer complaints and queries via email

          2. Outcall customers to provide resolution.

          3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.

          4. Responding to the high volume of customer queries and complaints

          Behavioural competency

          1. Eagerness to learn

          2. Time management

          3. Great team player

          4. Customer centric approach

          Technical Knowledge

          1. Excellent English and Hindi language skills both verbal and written

          2. Good typing skills

          Minimum Eligibility

          1. Graduate

          2. Prior work experience in email process (Desired)

          3. Prior experience in customer grievance handling (Desired)

Click Here : Apply Now

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