IndiGo – Executive-Customer Relations – Job For Graduates

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        Functional responsibilities

        1. Respond to customer complaints and queries via email

        2. Outcall customers to provide resolution.

        3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.

        4. Responding to the high volume of customer queries and complaints

        Behavioural competency

        1. Eagerness to learn

        2. Time management

        3. Great team player

        4. Customer centric approach

        Technical Knowledge

        1. Excellent English and Hindi language skills both verbal and written

        2. Good typing skills

        Minimum Eligibility

        1. Graduate

        2. Prior work experience in email process (Desired)

        3. Prior experience in customer grievance handling (Desired)

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