Post Name Phone Banking Officer Date August 12, 2023 Short Info. ICICI Bank is inviting applications for the position of Phone Banking Officer . Here you are given complete information about the job. Must read the complete article for more information.
ICICI Bank Recruitment 2023 Overview
| Company Name | ICICI Bank |
| Post Name | Phone Banking Officer |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Financial services |
| Location | Mumbai |
| Category | sales |
| Official Website | ICICI Bank |
| Salary | UPTo 4.0LPA + Incentives |
About ICICI Bank Company
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer”s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Why You Should Join
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers over the phone
Education Requirement
- Graduate with 0-5 years
Skills Requirement
- Sales and Relationship experience from any industry
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts