Job Title: HCL – International Voice Process
Salary Package: ₹25,000 – ₹35,000 a Month
Company Name: HCL
Job Location: Noida
Qualification : Bachelor’s Degree
Hi All, in this time of layoff, we at HCL are looking for permanent workforce to join us in our Customer Service team.
So come and be a part of this amazing team which always grows.
Experience: 1+ yr
Location: Noida (WFO)
Notice: Immediate joiners preferred
* Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
* Answer all inbound queries as per call flow procedure
* Adherence to process to ensure high quality and customer service
* Follow escalation procedures for issues uncontrollable at agent level First call resolution
* Break schedule adherence
* Involvement in motivational activities, implementing feedback given during monitoring sessions
* Updating various logs like escalation log, complaint tracker etc.
* Ensuring data security – proprietary data of customers