Genpact Job Recruitment 2023 – Hindi Voice Process Posts In Bangalore

Job Title: Hindi Voice Process

Salary Package: ₹18,000 – ₹25,000 a Month

Company Name: Genpact

Job Location: Bangalore, Karnataka

Qualification : Any Graduate

Job Info:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.


  • Respond to customer queries and customers concern over phone.
  • Making outbound calls to Customers as required.
  • Provide support for Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

Qualifications we seek in you

Minimum qualifications:

  • Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
  • Experience in customer service processes.
  • Excellent communication skills in English and Hindi.
  • Ability to provide great customer experience / solve customer issues/ Ability to upsell
  • A capacity to work on a computer efficiently for extended periods of time
  • Meeting the process CTQ’s on a daily/weekly/monthly basis.

Preferred qualifications:

  • Previous experience in a Banking or financial services role
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible 24/7, 6 Days working schedule (including weekend shift)
  • 24X7 Inbound Customer Care Support for Premium customers.

Click Here : Apply Now

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