DXC Technology Job Vacancy 2023 – Service Delivery Coordinator Posts – Upcoming Job In India

Job Title: Sales Manager

Salary Package: ₹22,000 –30,000 a Month

Company Name: DXC Technology

Job Location: Bangalore, Karnataka

Qualification : Bachelor’s Degree

Job Info :

  • Handle end to end on any High Priority Incident thought the complete lifecycle of the process

Involved in the post incident review phase (Post Incident and Root Cause reviews).

  • Maintains the appropriate level of authority within the client and DXC organizations to ensure the success of the incident resolution.

       The Critical Incident Manager will be expected to deliver:

  • Apply technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.

Key deliverables/accountabilities:

  • Account Delivery/Customer satisfaction for incident management.
  • Number of Escalations.
  • Monthly Incident Management metrics for in scope incidents.

Working relationships:


  • DXC Delivery leads
  • Support Organization (Capabilities)
  • DXC Executive Management
  • Service Management – Global Process Owners, Reporting team, Account Process Owner, and Account Service Manager, Cross region High Priority Incident Manager counterparts


  • Customer Delivery Leads
  • Vendors


For all escalated in scope high priority Incidents:

  • Qualify the business impact; update the incident description and impact including risk and security assessment as needed.
  • Engage and lead appropriate support staff to:Prepare action plan to restore services as quickly and efficiently as possible with minimum impact on customer.

    Manage 3rd party engagement where required

    Monitor progress and escalate as needed.

Define, establish, and execute the communication plan

Externally, in collaboration with account representative Internally, with different support teams involved and management


Technical Skills

  • Expert: in one or more technology areas
  • Strong: understanding of related technologies
  • MS Office
  • ITIL knowledgeSoft Skills
  • Strong communication skills: verbal, written, presentation and facilitation, Customer Service Influencing Others Customer/Vendor Management
  • General Project Management

Click Here : Apply Now

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