Customer Service Representative – Kyndryl Solutions Job In Bengaluru

Job Title: Customer Service Representative

Salary Package: ₹20,000 – ₹25,000 a Month

Company Name: Kyndryl Solutions Private Limited

Job Location: Bengaluru, India

Qualification : Bachelor’s Degree

Job Info: 

        • Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

          Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

          For further information on privacy, please visit www.kyndryl.com/privacy.

          Your Role and Responsibilities

          • Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).
          • Provide support to authorized users on both a reactive and a proactive basis.
          • Introduce & guide Self Service mechanism to End Users for Service Desk to resolve basic request like password changes etc. (Level 0 support).
          • IT Service Management (ITSM) based on ITIL best practices.
          • Manage tickets with ticketing tool. In case the tool is down for any reason, the tickets will be managed manually from the IT helpdesk email
          • Manage all the tickets which are coming through email , phone, in person and tool.
          • Review the all day to day tickets.
          • Priorities and assign the tickets to respective engineers.
          • Service Desk is the Single Point of Contact (SPOC) for Authorized Users and deals with all Incidents and Service Requests (including requests for access).

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