Job Name: : Client Relationship Officer
Salary: ₹22,000 –₹28,000 per month
Company Name: ExpertCallers
Location: Bengaluru, Karnataka
Qualification: 10th, 12th, Graduation
Language: English/Hindi
Job Info –
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- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer queries
- Communicating with customers through Email and chat.
- Providing accurate, valid and complete information by using the right methods/tools.
- Handling customer complaints provide appropriate solutions and alternatives within the time limits;
- following up to ensure resolution.
- Achieving Daily Target without compromising the quality.
- Acknowledging and resolving customer complaints within stipulated timelines.
- Knowing our products inside and out so that you can answer questions.
- Maintaining required documents, reports and trackers.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
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