Job Title: Customer Support Executive
Salary Package: ₹22,000 – ₹30,000 a Month
Company Name: BYJU’S
Job Location: Mumbai, Maharashtra
Job Info :
An incredibly rare opportunity for a passionate customer care executive to join WhiteHat Jr, the fastest-growing Ed-Tech start-up backed by BYJU’S (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits.
Years of Experience: 1+ years
WhiteHat Jr. is looking for a passionate customer service executive with a deep passion for re-inventing early childhood education.
Job Description:
➢ Should be able to handle written communication with the student/teacher
➢ Responsible for Customer Satisfaction during the entire conversation
➢ Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go
➢ Voice / Chat will be accountable for Real-Time resolution
Skill Required:
➢ Minimum of 1 year’s experience within a contact centre environment.
➢ Experience in customer services with customers/clients.
➢ Strong Operations background in any of these industries – Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.
➢ Excellent communication skills (verbal & written)