Job Title: Transportation Representative
Salary Package: ₹22,000 – ₹35,000 a Month
Company Name: Amazon
Job Location: Telangana, Hyderabad
Qualification : Bachelor’s Degree
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications