Amazon Job Recruitment 2023 For Escalation Specialist Posts Apply Online

Post Name Escalation Specialist
Date September 21, 2023
Short Info.

Amazon is inviting applications for the position of Escalation Specialist Here you are given complete information about the job. Must read the complete article for complete information.

Amazon Recruitment 2023 Overview

Company Name Amazon
Post Name Escalation Specialist
Job Type Full Time Job
Experience 0 to 2 years
Function/Business Area E-commerce
Location Bangalore
Category Retail
Official Website Amazon
Salary UPTo 4.0LPA + Incentives

About Amazon Company

The mission of Amazon Global Security Operations (GSO) is to reduce security and operational risks to our partners, our physical assets and our brand. GSO Critical Incident Operations (CIOPS) supports Amazon’s global operations by providing 2 /7 services including alert monitoring and response services, incident determination and crisis management. Amazon is hiring an Escalation Specialist for the Amazon India CIOPS Office (ICO) in Bangalore.

Why Should You Join

The Escalation Specialist works directly with customers, law enforcement, delivery partners and operations to navigate and classify security and operational risks, providing triage, coordination and facilitation of critical incidents and workplace violence.

Responsibilities :

• Provide support to delivery partners on route and customers receiving shipments or services from Amazon by investigating and troubleshooting issues using internal tools.

• Assess and prioritize upcoming cases and collaborate with crisis management

• Manage telephone communications and facilitate information flow between various internal and external customers (distribution partners/delivery service providers/operations managers/customer service partners/Amazon customers)

• Write clear and concise reports in a timely manner to senior management and stakeholders The successful candidate will exemplify Amazon’s goal of being the most customer-centric company in the world and will have legendary customer service, good judgment and a talent for learning new technology. The key requirements for this role are to demonstrate ownership, customer obsession and concise verbal and written skills. Shift work (10 hours), possibly nights, weekends and holidays is required. You must be willing to support any schedule on our DAY, NIGHT or MIXED shifts.

Education Requirement :

– Graduation with command on Hindi & English

Skills Requirement

– 1 year experience in customer service
– Speak, write and read fluently in English
– Experience working with Microsoft Office products and applications
– Work flexibly/in shifts/in the work area, including weekends, nights and/or holidays
– Experience with payment or online shopping


Bangalore, Karnataka

How To Apply For a Amazon Escalation Specialist

  1. To begin, click the Apply Now button given below.
  2. You can now access the official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
  5. You press the final submission button a at this point and wait.
  6. On your screen, your application form will display.
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