Amazon Job Openings In Haryana For Operations Manager

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovators and owners to join our Operations Team.

Purview of an Operations Manager:
Manager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through to completion.

Responsibilities include, but are not limited to:

• Managing a shift and continuously identifying opportunities to improve shift performance and owning the associated change management.
• Managing key daily performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with internal and external customers (Finance, Ops Excellence, Fulfillment Centers, Last Mile stations)

Key job responsibilities

• Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
• Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity
• Excellence implementation. Create and deploy a learning calendar and ensure 100% compliance
• Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
• Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team’s vision.
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS

• Bachelor’s degree with 4-6 years of work experience.
• Creative and analytical problem solver with a passion to provide excellent customer service.
• Should be flexible to adapt to a 24 x 7 operating environment
• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).