Airtel Recruitment 2022 – Airtel Career – Alliance Manager Posts

Job Title: Alliance Manager

Salary Package: ₹18,000 – ₹35,000 a Month

Company Name: Airtel

Job Location: Gurgaon, Haryana

Qualification :  Bachelor’s Degree

Job Info: 

          • Self-learning and certifications on prominent security technologies viz end point , DLP, User Security, Data center & Cloud Security, SOC etc.
          • Working with partners/cross functional teams for development, testing and end to end process stitching and Process Document creation for any new product variant/service.
          • Managing customer NOC/SOC , customer End point security , DLP , Firewall
          • Conducting MBR/ QBR with customer & create action plan , close all open points.
          • Managing Sev 1 , 2 ticket along with partner.
          • Managing Transition , HOTO Process from old partner to new partner , conducting training for up scaling NOC/SOC Engineers.
          •  Documentation, updating network schematics, knowledgebase etc.
          • Governance and sustenance review with customer & partner.
          • Bring innovation to maximize benefits of  IT to Biz and make it differentiator for Airtel.
          • Periodical performance review on KPIs with strategic partners
          • Effectively manage Network / Security outsource partners for ensuring effective service delivery for Customer.
          • Managing compliance as per customer ISMS/ BCMS Policy.
          • Ensure adherence to all central documentation, policies, and procedures. review periodically
          • Cater to multiple regulatory requirements of customer as at the same time within the available IT infrastructure
          • Work towards Customer SAT- NOC /SOC MSS delivery
          • Security Compliance & IT audit. Also close co-ordination with Strategic Partner and work for Customer Satisfaction.

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