Job Title: Customer Support Executive
Salary Package: ₹15,000 – ₹22,000 a Month
Company Name: Xpressbees
Job Location: Pune, Maharashtra
Qualification : 12th Pass
- Supporting a network of customers and e-commerce clients to ensure smooth logistics
- Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
- Assist customer/client in tracking missing and delayed shipments
- Respond to customer’s/ client’s service issues, queries
- Handling escalations
- Co-ordinate with operations team and resolve complaints within TAT.
- Maintaining documents and reports in-regard with the queries received, escalated and solved.
- Tracking of shipments
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer/ Client service orientation
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