Job Title: Customer Service Representative
Salary Package: ₹22,000 – ₹35,000 a Month
Company Name: Wipro
Job Location: Noida, Uttar Pradesh
Qualification : Bachelor’s Degree
Job Info:
-
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative
We are looking for smart professionals with a great attitude to make every single client interaction
delightfulYour Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,
handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvementsRoles & Responsibilities:
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with
specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)