Vodafone Recruitment 2022 || Senior Executive || Job In Pune

The IT Operations Engineer supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone IT products and services in line with Customer Services Management strategy.

Job Responsibility

* Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;

* Delivers assigned tasks and activities to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;

* Delivers tasks relating but not limited to required applications, systems and solutions for all end-users, and incident management, problem management, change and release management and basic vendor management;

* Performs maintenance activities, ensuring operating efficiency for all applications and support;

* Supports end-to-end projects that improve customer and employee satisfaction, as required;

* Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;