Vodafone Job Recruitment 2022 | Executive Job Vacancy In Gujarat | 12th Pass Private Job In Ahmedabad | Vodafone Careers

Job Name: : Executive

Salary:  ₹18,000 –₹35,000 per month

Company Name: Vodafone

Location:  Ahmedabad, Gujarat

Qualification: 10th, 12th, Graduation

Language: English/Hindi

Job Info – 

    • Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
    • Meets defined KPIs including NPS and sales;
    • Processes transactional activities in line with Vodafone standards, policies and processes;
    • Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
    • Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);
    • Uses time proactively and efficiently to deliver on service targets;
    • Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
    • Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
    • Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;

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