Vodafone Job Recruitment 2022 | Executive | 12th Pass Job

Job Title: Executive

Salary Package: ₹18,000 – ₹25000 a Month

Company Name: Vodafone

Job Location: Noida ,Uttar Pradesh

Qualification : 12th Pass

Job Info: 

  • The Customer Care Advisor is the first point of contact for customers (via telephone, email and self-serve), who are required to provide customer service solutions to callers in an efficient and professional manner, in line with Vodafones customer experience standards. The Customer Care Advisor has a good knowledge of Vodafones latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related

    * Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;

    * Meets defined KPIs including NPS and sales;

    * Processes transactional activities in line with Vodafone standards, policies and processes;

    * Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;

    * Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);

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