Job Title: Executive
Salary Package: ₹18,000 – ₹25000 a Month
Company Name: Vodafone
Job Location: Noida ,Uttar Pradesh
Qualification : 12th Pass
Job Info:
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The Customer Care Advisor is the first point of contact for customers (via telephone, email and self-serve), who are required to provide customer service solutions to callers in an efficient and professional manner, in line with Vodafones customer experience standards. The Customer Care Advisor has a good knowledge of Vodafones latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related
* Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
* Meets defined KPIs including NPS and sales;
* Processes transactional activities in line with Vodafone standards, policies and processes;
* Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
* Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);