Uber India Job Openings In India – Quality Auditor Posts – Private Company Job Near Me

• At Uber, we reinvent the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, tackling big problems to help drivers, riders, delivery customers, and eaters make movement happen at the push of a button for everyone, everywhere.
• At Uber, we ignite opportunity by setting the world in motion. We tackle big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

  We encourage people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

  What the Candidate Will Need / Bonus Points

  —- What the Candidate Will Do –—

  • You would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of your responsibilities:
  • Supervise and check quality for email or phone support for assigned LOB/ region
  • Deep dive and analyse to find trends and root causes of errors to give feedback on site or agent performance
  • Provide quality intelligence to help LOB managers optimise support logic and insights to the training team to bridge the knowledge gap
  • Report on weekly quality metrics
  • Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
  • Collaborate with APAC AST team for standardised and scalable process
  • Liaise with various lines of businesses and regions to calibrate audits, implement methodologies and drive performance improvements
  • Identify root causes and improvement opportunities in training, process and policies
  • Collect and present data to management and Regional CommOps in reports and weekly business reviews
  • Provide support in setting up QA process for new launch in BPOs / COEs
  • Lead project initiatives for quality improvement and process optimisation *

  —- Basic Qualifications –—

  Graduation with at least 1 year experience as Quality analyst is helpful. Knowledge on Social media process will be an added advantage

Click Here : Apply Now