Job Name: Tech Support
Salary: ₹22,000 –₹45,000 per month
Company Name: Deloitte
Location: Hyderabad, Telangana
Qualification: 10th, 12th, Graduation
Language: English/Hindi
Job Info –
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- Manage and monitor SLA’s
- Manage day to day performance of the team
- Leave Management, Schedule Management to ensure smooth operations
- Review daily/weekly/monthly stats for performance of respective team
- Provide coaching and mentoring to Sr. Coaching analyst and Frontline analysts
- Be a mentor and assist in training for other analysts
- Identify training opportunities and work with training team to develop training materials and deliver training as needed
- Handle escalated customer contacts
- Acts as a Performance Management Counselor in year appraised based on the need of the business line
- work towards improving talent survey engagement scores and drive initiatives.
- Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers
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