Tech Support Job In Hyderabad Day Shift | Job For Freshers In Day Shift Near Me | Work From Home Job For Graduates

Job Name: Tech Support

Salary:  ₹22,000 –₹45,000 per month

Company Name: Deloitte

Location: Hyderabad, Telangana

Qualification: 10th, 12th, Graduation

Language: English/Hindi

Job Info –

    • Manage and monitor SLA’s
    • Manage day to day performance of the team
    • Leave Management, Schedule Management to ensure smooth operations
    • Review daily/weekly/monthly stats for performance of respective team
    • Provide coaching and mentoring to Sr. Coaching analyst and Frontline analysts
    • Be a mentor and assist in training for other analysts
    • Identify training opportunities and work with training team to develop training materials and deliver training as needed
    • Handle escalated customer contacts
    • Acts as a Performance Management Counselor in year appraised based on the need of the business line
    • work towards improving talent survey engagement scores and drive initiatives.
    • Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers

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