Post Name Customer Service Executive Date September 26, 2023 Short Info. Tata Communications Company is inviting applications for the position of Customer Service Executive Here you are given complete information about the job. Must read the complete article for complete information.
Tata Communications Company Recruitment 2023 Overview
| Company Name | Tata Communications |
| Post Name | Customer Service Executive |
| Job Type | Full Time Job |
| Experience | 0 to 2 years |
| Function/Business Area | Provides network services |
| Location | Pune |
| Category | Sales |
| Official Website | Tata Communications |
| Salary | UPTo 3.0LPA + Incentives |
About Tata Communications Company
Tata Communications is a digital ecosystem enabler driving today’s rapidly growing digital economy. We enable the digital transformation of companies around the world, including 300 of the Fortune 500 companies. We power approximately 30% of the world’s internet routes and connect businesses to 60% of the world’s cloud giants.
Why Should You Join
We offer a variety of benefits to our employees, including reserves, vacation management, medical benefits, human resources management, diversity mix, training and skills development, freedom of association and collective bargaining.
Responsibilities :
Responsible for operating and maintaining equipment (fault, configuration, alarms, performance, security) or network components to improve network efficiency and availability.
Provide efficient and effective technical customer service in accordance with SLAs.
Manage the technical support center (help desk) and escalation desk/ticket operations for all NOC and SOC issues. Validate L3/L4 incidents and ensure solution efficiency to ensure smooth operation and maintenance of network components and other specific devices (such as ATMs) to improve network efficiency and availability.
This group of experts provides technical expertise to assist customers with IP, transport, voice and mobility, and WLA ATM installation, maintenance, upgrades, and repairs.
Maintain quality standards to achieve optimal operational levels and KPI targets.
Provides last mile service warranty support to all TCL business units.
Track and monitor network traffic and performance to minimize disruptions to transmissions and network switches. Properly monitor various aspects of your network across different services and resolve network issues (both remotely and onsite) quickly and appropriately.
Monitor vendor performance, especially critical incidents, delayed cases, and SLA violations.
Lead the implementation of all new network updates, planned activities, and change management. Resolve network and SOC issues effectively and in a timely manner.
Drive initiatives to improve network equipment (expansion, renewal, upgrades, new systems, etc.), industrialize it, and make it more efficient.
Establish tools and procedures for monitoring network performance.
Ensure customer platform and service availability through least-cost routing and ensure customer service SLA compliance and QoS.
Education Requirement :
Bachelor’s Degree
Skills Requirement
Have a thorough knowledge of service warranties and be able to apply that knowledge effectively and work productively with comprehensive guidance. Participate regularly in key projects and activities as a full member of the team, proactively identify key issues and risks, and seek appropriate levels of leadership and advice to ensure high quality results are delivered.
Location
Pune, Maharashtra
How To Apply For a Tata Communications Customer Service Executive
- To begin, click the Apply Now button given below.
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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