TATA Capital Careers || Customer Service

• • • • ·          Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.

        ·          Proactively understanding customer needs and cross- selling multiple products as per the requirements

        ·          Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.

        ·          Execute all activities / campaigns as planned by the respective Digital Sales Manager

        ·          Displaying customer centricity by executing all customer interface processes within defined timelines.

        Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product

        Major Deliverables:

        ·          Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing

        ·          Should prove to be the one-point contact for all financial needs for his/ her customer

        ·          Zero error in adherence to policies and systems as specified

        ·          Quality of files sourced should be as per specified guidelines

        ·          Forging targeted number of client relationships within the agreed timelines

        ·          Meet & exceed customer acquisition targets

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