Job Title: Team Leader
Salary Package: ₹22,000 – ₹28,000 a Month
Company Name: Swiggy
Job Location: Bareilly, Uttar Pradesh
Qualification : Bachelor’s Degree
Job Info:
Roles and Responsibilities:-
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Managing a team of 1500-2000 Pickup and Delivery Partners on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
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Manage a team of 4-8 fleet managers
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Maintain sufficient Pickup and Delivery Partner supply to cater the demand and give good customer experience at city/ area level.
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Conduct regular field visits and solve the concerns raised by the delivery partners in real time
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Plan and execute initiatives to reduce attrition.
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Plan and execute continuous improvement initiatives across cities/zones to improve Customer experience and delivery partner experience
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Identify the training needs for delivery partners and plan the field training
- Festival/ Rainy days planning to maintain sufficient Delivery Partner supply..
Desired Skills:-
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Should be willing to travel within city and cities across the cluster.
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Should be available to work on Weekends and festival days.
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Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
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Should know local geographical area knowledge and should be able to converse in local languages
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The candidate should have an entrepreneurial attitude / should be a go-getter
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Must have attention to detail and critically think through to resolve problems.
- proficiency in MS Excel and data skills
Must have:-
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Should know local language and good understanding of local geographical area
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Graduate with English proficiency is must
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Should be willing to travel within city and cities across the cluster
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Proficiency in Excel and data skills
- Should have atleast 2 years experience in team handling
Technical Skills:-
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Microsoft Excel & MS Office Suites
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Sql knowledge is an advantage