Simplilearn Jobs Near Me 2022 In Bengaluru – Customer Delight – Job For Freshers 2022

1. Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers.
2. Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
3. Work independently and efficiently to meet defined SLA.
4. Responsible for meeting productivity matrices and quality standards as per defined quality norms.

Desired skills

1. Experience of 2 – 3 years in voice or non-voice process.
2. Should be willing to work in rotational shifts – 24/7 (rotational week off).
3. Excellent communication skills (verbal & written) with a flair for problem-solving.
4. Able to drive customer centricity in the team.