Service Delivery Officer – Kotak Mahindra career

• • • • • • ·       Handling personalized service requests of customers.

            ·       Generation of timely business MIS.

            ·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

            ·       Coordination with CPC/RPC/Investment desks for account opening of customers.

            ·       Managing complaints of customers and ensuring their resolution within TAT.

             

            JOB REQUIREMENT:

            ·       Developing and maintaining banking relationships with a select group of high net worth customers

            ·       Excellent communication skills with customer service orientation

            ·       Courteous and polite.

            ·       Good knowledge of Microsoft excels.

            Understanding of banking norms and processes.

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