Senior Analyst Job Work From Home | Online Analyst Jobs Work From Home For Beginners

Job Name: : Senior Analyst

Salary:  ₹18,000 –₹30,000 per month

Company Name: Career Alianz

Location:  (Remote)

Qualification: 10th, 12th, Graduation

Language: English/Hindi

Job Info – 

    • Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies to ensure the quality of operations.
    • Coordinate, monitor and continuously improve the services according to service lifecycle management and making recommendations for improvement.
    • Responsible for quality review and adherence for operations team.
    • Coordinating interfaces between incident management and other service management processes.
    • Driving the efficiency and effectiveness of the incident/problem management process track and ensure KPI adherence
    • Responsible to deliver Customer/Management reporting as per the agreed timelines
    • Monitoring of the vendor tickets, improve quality and process improvements.
    • Assurance of application operations according to agreed SLAs –  Incident, problem and change management. Regular update of SLAs incl.
    • Constantly review incidents, Service requests ; to identify trends and opportunities for improvements –Establish tools to improve the efficiency of the run processes as required.

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