Job Name: : Senior Analyst
Salary: ₹18,000 –₹30,000 per month
Company Name: Career Alianz
Qualification: 10th, 12th, Graduation
Job Info –
- Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies to ensure the quality of operations.
- Coordinate, monitor and continuously improve the services according to service lifecycle management and making recommendations for improvement.
- Responsible for quality review and adherence for operations team.
- Coordinating interfaces between incident management and other service management processes.
- Driving the efficiency and effectiveness of the incident/problem management process track and ensure KPI adherence
- Responsible to deliver Customer/Management reporting as per the agreed timelines
- Monitoring of the vendor tickets, improve quality and process improvements.
- Assurance of application operations according to agreed SLAs – Incident, problem and change management. Regular update of SLAs incl.
- Constantly review incidents, Service requests ; to identify trends and opportunities for improvements –Establish tools to improve the efficiency of the run processes as required.
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