Job Title: IT Associate
Salary Package: ₹12,000 – ₹20,000 a Month
Company Name: Physics Wallah
Job Location: Paschim Vihar, Delhi
Qualification : Bachelor’s Degree
Physics Wallah Private Limited is an Indian educational technology company headquartered in Noida, Uttar Pradesh. It was founded by Alakh Pandey and Prateek Maheshwari in 2020 as a YouTube Channel.
- Any graduate/12th with Diploma in hardware networking/12th.
- Brief knowledge of PC, Printers and IT systems management.
- At least 1 year in relevant field
- Below 35 years.
- Must Have basic Networking Knowledge
- System Troubleshooting
- OS Installation Knowledge
- MS Office Related Troubleshooting
- Software Configuration & Installation
- Basic Hardware/Software Troubleshooting
- CCTV Operating Basic Knowledge
- Peer System Operational Basic Knowledge
- Undertake fault diagnosis, ensure basic troubleshooting of Laptops, PCs and Printers
- Escalate calls within given time guidelines.
- Knowledge of operating systems, hardware and commonly used software and standard applications.
- Perform backups and restores as well as data transfer on PCs, laptops
- Carry out upgrades and replacement of component parts of laptops e.g. keyboards, monitors, disks, motherboard, etc.
- Answering customer inquiries and listen to their problems/asks
- Troubleshooting customer reported problems Remote support and On-site support.
- Identifying root causes for the problems and taking corrective and preventive steps.