PhonePe Recruitment 2022 – Analyst Posts – Job For Graduates

Job Title: Analyst

Salary Package: ₹18,000 – ₹25,000 a Month

Company Name: PhonePe

Job Location: Bengaluru , Karnataka

Qualification : Bachelor’s Degree

Job Info:

  • In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

    One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience


    • Act with integrity & think customer-first in every interaction
    • Handle basic PhonePe account and transaction related queries
    • Ability to flex between phone & data channels
    • Follow specified process guidelines to bring about resolution
    • Build customer trust through their interaction
    • Ability to meet hourly & daily productivity goals
    • Leverage internal processes and resources to drive resolution
    • Escalate appropriately taking support from relevant teams to resolve customer issues
    • Recommend process improvements
    • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

     Ideal candidate should :

    • Have excellent written and verbal communications
    • Have good learnability
    • Be an active listener and deal well with objection
    • Have strong customer orientation and ability to adapt/respond to different scenarios
    • Be a team player, flexible and open to feedback
    • Graduation (10+2+3) is Mandatory

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