Paytm Recruitment 2022 – Area Collections – Executive Manager

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. To merchants.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE

7. Support Collection officers in legal /Police issues/Collection Activities

1. People Management Skills

2. More than 5 years of relevant experience in Collections role

3. Demonstrated Success and achievement orientation

4. Excellent Communication Skills

5. Negotiations skills – strong bias for driving results in a High performance environment

6. Strong Relationship and Leadership skills

7. Working Knowledge of Computers