Paytm Job Recruitment 2023 For Call Center (Collections) – Manager Posts – @jobnow247

Post NameCall Center (Collections) – Manager
DateAugust 12, 2023
Short Info.

Paytm is inviting applications for the position of Call Center (Collections) – Manager. Here you are given complete information about the job. Must read the complete article for more information.

Paytm Recruitment 2023 Overview

Company NamePaytm
Post NameCall Center (Collections) – Manager
Job TypeFull Time Job
Experience0 to 2 years
Function/Business AreaFinancial technology E-commerce
Official WebsitePaytm
SalaryUPTo 4.0LPA + Incentives

About Paytm Company

The Collection Manager – Call Centre Operations will be responsible for overseeing the day-to-day collection activities of the call centre. They will manage a team of collection agents, ensure that collection targets are met, and work closely with the collection director to develop and implement strategies that enhance collection performance, minimize losses, and improve customer experience.

Why You Should Join

·       Manage a team of agents and supervisors, providing coaching, feedback, and support to help them achieve their goals
·       Monitor call centre performance metrics such as service level, average handle time, and customer satisfaction
·       Develop and implement strategies to improve call centre performance and enhance customer experience.
·       Monitor collection performance metrics such as the number of collections, amount collected, and delinquency rates
·       Develop and implement strategies to improve collection performance, reduce losses, and enhance customer experience
·       Analyze collection data to identify trends and opportunities for improvement
·       Ensure that collection operations comply with all regulatory requirements and industry standards
·       Collaborate with other departments to resolve customer issues and implement cross-functional initiatives
·       Create and maintain reports on collection performance, including key performance indicators and service level agreements
·       Manage collection call center budgets and staffing levels to ensure adequate coverage during peak hours
·       Participate in recruitment, hiring, and onboarding of new collection agents
·       Conduct regular team meetings and training sessions to keep collection agents informed about company policies, procedures, and performance expectations

Education Requirement

Bachelor’s degree in business administration, finance, or related field

Skills Requirement

·       At least 5 years of experience in collection operations, with 2 years in a management role in a call center environment
·       Proven track record of meeting or exceeding collection performance metrics
·       Strong leadership skills and ability to motivate and coach a team
·       Excellent communication skills, both written and verbal
·       Ability to analyze data and make data-driven decisions
·       Proficiency in collection software and tools, including skip tracing, credit reporting, and collection management systems
·       Knowledge of regulatory requirements and industry standards for collection operations in a call center environment
·       Ability to work under pressure and in a fast-paced environment
·       Flexibility to work non-standard hours, including weekends and holidays as needed


Mumbai, Maharashtra

How To Apply For a Paytm Call Center (Collections) – Manager

  1. To begin, click the Apply Now button given below.
  2. You can now access the official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
  5. You press the final submission button a at this point and wait.
  6. On your screen, your application form will display.
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