Job Title: Helpdesk Senior Associate
Salary Package: ₹25,000 – ₹35,000 a Month
Company Name: NTT DATA
Job Location: Noida, Uttar Pradesh
Qualification : Bachelor’s Degree
• Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Activities include recognition, research, isolation, resolution & follow up steps.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a mandate.
2-3 years of industry experience. 12 months in the current grade is a mandate.
• Helpdesk Sr. Associate at Grade-5 position in Service Desk
• Must be a Graduate. B.Tech/B.E or any other technical degree preferred
• Good communication skills with minimum 1 year of international calling experience
• Good comprehension & writing skills.
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24×7 support window