Nokia Job Vacancy For Graduates | Customer Technical Support Job In Gurgaon | Private Company Job For Freshers 2022

Job Title: Customer Technical Support

Salary Package: ₹22,000 – ₹38,000 a Month

Company Name: NOKIA

Job Location: Bangalore, Karnataka

Qualification : Graduate

Job Info: 

  • Execute Charging CARE Operations
  • Responsible for providing Remote Technical Support for the Nokia Smart Plan Suite (SPS) Charging product.
  • Accountable for ensuring Outage and R&D ticket support KPIs are met
  • Lead RCAs of network problems to ensure all learnings are shared with appropriate stakeholders.
  • Provide technical guidance to Care team engineers to avoid/minimize troubleshooting challenges.
  • Work in close collaboration with Nokia Internal stakeholders ( R&D,4LS, NLT, PLM, and LDO/Market teams).
  • Partnering with regional charging care support teams to share best practices & implement best practices.
  • Develop strong relationships with our customer teams and end customers.


Your skills and experience

    • Bachelor´s degree or equivalent experience required. Masters is a plus.
    • Knowledge of Charging domain products (4G and 5G) with 8 to 12 years of experience is needed.
    • The candidate is required to have deep understanding, knowledge and debugging skills of telecom protocols: Diameter (Gx, Gy, Sy, Rx), SOAP.
    • Working experience in providing technical support for Policy/ Charging node for all kind of issues.

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