Kotak Mahindra bank Jobs In Thane 2022- Apply For Service Assurance Officer

Job Title: Service Assurance Officer

Salary Package: ₹22,000 – ₹28,000 a Month

Company Name: Kotak Mahindra Bank

Job Location: Thane, Maharashtra

Qualification : Bachelor’s Degree

Job Info:

  To respond to customer complaints/issues received on calls/emails and provide effective resolution

To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated

Seek advice and escalate the issue to relevant teams

Co-ordinate and follow up with support teams for resolution of customer complaints

To ensure that customers do not have to approach senior management for resolution of issues

Maintain TAT of commitments given to customer

Escalate the issue to higher ups whenever required

Job Description


Minimum 1-2 experience in customer service

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Click Here : Apply Now

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