Job Title: Service Assurance Officer
Salary Package: ₹22,000 – ₹28,000 a Month
Company Name: Kotak Mahindra Bank
Job Location: Thane, Maharashtra
Qualification : Bachelor’s Degree
Job Info:
To respond to customer complaints/issues received on calls/emails and provide effective resolution
To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
Seek advice and escalate the issue to relevant teams
Co-ordinate and follow up with support teams for resolution of customer complaints
To ensure that customers do not have to approach senior management for resolution of issues
Maintain TAT of commitments given to customer
Escalate the issue to higher ups whenever required
Job Description
Graduate
Minimum 1-2 experience in customer service
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity