Job Title: Process Lead
Salary Package: ₹22,000 – ₹28,000 a Month
Company Name: Infosys Limited
Job Location: Pune, Maharashtra
Qualification : Bachelor’s Degree
Job Info:
Responsibilities
• Work allocation and progress measurement and reporting • Communicate with customer stakeholders on day to day operational items • Deliver on day-to-day process targets in meeting Customer SLAs. • Interact with client on a regular basis • Quality Auditing and report out quality measures for the process on any process queries and flag key risks to business if any issues. • Organize the day to day work allocation for the Team. • Ensure Compliance and controllership • Follow the governance mechanism established with the client. • Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Additional Responsibilities:
Education – BCom, BBA, MBA Location – Pune Experience – 4+ years Shifts – 24/7
Technical and Professional Requirements:
• Fluent in French Language both oral and written. • Excellent communication skills • Should be comfortable working long hours to meet deadlines. • Strong Customer Service Skills • Should have good analytical skills and have the ability to make decisions based on the situation • Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations • Willingness to work in multiple shifts • Displays inclination to make specific changes in work methods or systems to improve performance beyond agreed standards