Indigo Airlines Job Recruitment 2023 For Executive – Social Media (ORM) Apply Now

Post Name Executive – Social Media (ORM)
Date September 19, 2023
Short Info.

Indigo Airlines is inviting applications for the position of Executive – Social Media (ORM) Here you are given complete information about the job. Must read the complete article for complete information.

Indigo Airlines Recruitment 2023 Overview

Company Name Indigo Airlines
Post Name Executive – Social Media (ORM)
Job Type Full Time Job
Experience 0 to 2 years
Function/Business Area Airlines
Location Gurgaon
Category Tech Hiring
Official Website Indigo Airlines
Salary UPTo 3.0LPA + Incentives

About Indigo Airlines Company

The airline was founded as a private company by Rahul Bhatia of InterGlobe Enterprises and Rakesh Gangwal in 2006. It took delivery of its first aircraft in July 2006 and commenced operations a month later. The airline became the largest Indian carrier by passenger market share in 2012.

Why Should You Join

“There are many reasons why I want to be Cabin Crew with IndiGo Airlines. However, the notable ones include the fact you are a brilliant employer who understands how having a highly-engaged workforce naturally leads to better customer service.

Responsibilities :

Understand and address the consumer queries effectively and actively on social media platforms.
• Identify the need to assign the case to social out calling team or CR team basis the
sensitivity of the case.
• Establish the facts and gather details about the specific case by using the available tools, data and
coordinating with different departments.
• Connect with the customers on a call to pacify the customers/social audience by giving proper
resolution in line with policies and empowerment.
• Actively draft and publish communication for pro-active social care for customers.
• Flag off and report perceived threat on social media to the larger social group and stay
prepared with media statement.
• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with
sensitive cases.
• Tag/Categorize the cases as per the respective departments.
• Share feedback with the respective departments/Airport wherever required.
• Build brand love and drive positive engagement on social media platforms.
• Manages social media volume with consistency and to manage their own quality of

Education Requirement : 

  • Bachelor’s Degree

Skills Requirement

  • In-depth knowledge of various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn), including their features, algorithms, and best practices for engagement.
  • Skills in creating compelling and relevant social media content, including text, images, videos, and graphics, tailored to each platform.
  • Ability to use social media analytics tools to track and measure the impact of social media efforts, including key performance indicators (KPIs) like engagement rates, reach, and sentiment analysis.
  • Understanding of search engine optimization (SEO) principles to ensure that positive content ranks higher in search engine results.
  • Creating and managing a content calendar to schedule and organize social media posts and campaigns.
  • Building and nurturing an online community of brand advocates, influencers, and loyal customers.


Gurgaon, Haryana

How To Apply For a Indigo Airlines Executive – Social Media (ORM)

  1. To begin, click the Apply Now button given below.
  2. You can now access the official website.
  3. Read the official announcement for further information.
  4. Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
  5. You press the final submission button a at this point and wait.
  6. On your screen, your application form will display.
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